Hand of Relief – Privacy Policy
Effective Date: December 12, 2023
At Hand of Relief, we understand the importance of protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website, donate, volunteer, or participate in our programs as a beneficiary.
Information We Collect:
- Contact Information: We collect your name, email address, phone number, and mailing address to process donations, send updates, and connect you with volunteer opportunities.
- Donation Information: To securely process your contributions, we collect your payment information (credit card details, bank account details), donation amount and date, and purpose of donation. This information is encrypted and stored securely with our trusted payment processor.
- Volunteer Information: If you apply to volunteer, we collect your name, contact information, skills and interests, availability, and references to match you with suitable opportunities.
- Beneficiary Information: To provide effective assistance, we collect your name, contact information, demographic data, information about your needs and vulnerabilities, and details about your circumstances. This information is handled with utmost sensitivity and confidentiality.
- Website Usage Information: We use cookies and other tracking technologies to understand how visitors interact with our website. This information includes IP address, browser type, operating system, pages visited, time spent on the website, and referring website. This data is anonymized and used for website improvement purposes only.
How We Use Your Information:
- To process donations and manage your donor account: We use your contact and donation information to efficiently process your contributions and provide you with donation receipts and updates.
- To provide you with information about our work and fundraising campaigns: We may use your email address to send you newsletters, campaign updates, and invitations to events. You can opt out of these communications at any time.
- To connect you with volunteer opportunities: We use your volunteer information to match you with suitable positions based on your skills and interests.
- To provide assistance to beneficiaries and track the impact of our programs: We use beneficiary information to understand your needs, provide targeted support, and measure the effectiveness of our programs. This information is strictly confidential and used solely for program improvement.
- To improve our website and services: We use website usage information to analyze visitor behavior and improve the user experience on our website.
- To comply with legal and regulatory requirements: We may be required to disclose your information to comply with legal orders or court warrants.
Sharing Your Information:
We will never share your personal information with any third party for marketing purposes without your explicit consent. We may share your information with trusted service providers who assist us in operating our website and fulfilling our mission. These service providers are contractually obligated to protect your information in accordance with our privacy policy and applicable data protection laws.
Cookies and Tracking:
We use cookies and other tracking technologies to personalize your experience, improve website functionality, and analyze website traffic. You can manage your cookie preferences through your browser settings.
Your Choices:
You have the right to access, correct, or delete your personal information at any time. You can also opt out of receiving communications from us, manage your cookie preferences, and withdraw your consent for data processing. To exercise these rights, please contact us at [insert your contact information].
Data Security:
We take robust security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes data encryption, secure server infrastructure, and ongoing security audits. However, no website or internet transmission is completely secure, and we cannot guarantee the absolute security of your information.
Changes to this Privacy Policy:
We may update this Privacy Policy from time to time. We will post any changes on our website and notify you by email if the changes are significant.
Contact Us:
If you have any questions about this Privacy Policy, please contact us. We are committed to transparency and will gladly address any concerns you may have.
Thank you for choosing Hand of Relief! We are dedicated to using your information responsibly and ethically to fulfill our mission of alleviating suffering and empowering vulnerable communities.